In practical terms, for shoppers reviewing this page, as the store administers it, these answers summarize our store policies. Where relevant, as part of the customer agreement, the full policy pages control if more detail is needed.
Our Who pays return shipping? Standard
For clarity, for straightforward administration, applied consistently, the merchant pays return shipping for both no-reason returns and damaged, defective, incorrect, or other quality-issue returns by providing a prepaid return shipping label.
What to Know About Where can I find use, care, or safety details?
To avoid uncertainty, for eligible U.S. orders, for a clear commercial understanding, review the applicable product page and packaging before use. At the same time, throughout the applicable process, we state only the ingredients, directions, care guidance, and safety warnings supported by that product's current listing.
About What kinds of products are available?
As part of our service commitment, under the store standard, stated directly, our current assortment includes sun care, face and body sunscreen, mineral and chemical SPF options, lip care, after-sun care, and related hair and skin protection products for daily sun protection, outdoor exposure, after-sun soothing, and sun-conscious skin, lip, and hair care.
Our Can I return or exchange an item? Standard
The customer-facing rule is that as part of this policy, as part of a dependable process, yes. In customer-facing terms, as part of the customer agreement, our store provides a 30-day no-reason return and exchange period after delivery.
Will I receive tracking? Information
To keep expectations transparent, as part of the customer agreement, set out transparently, yes. In support of that standard, within our published terms, A tracking number is provided after every order ships.
About Where do you ship and what does shipping cost?
In practical terms, within the process described here, described in practical language, shipping is available only within the United States, and free standard shipping applies to every U.S. order.
What to Know About Will tax be charged?
To explain how this works, for eligible U.S. orders, applied consistently, taxes are collected as required by applicable law.
What cannot be returned?
In practical terms, throughout the applicable process, stated directly, custom-made goods, clearance items, gift cards, and opened intimate or hygiene-sensitive items are non-returnable, subject to applicable consumer protections.
How long will my order take? Explained
The customer-facing rule is that to keep the record precise, expressed in customer-ready terms, processing takes 1–2 business days and standard transit normally takes 4–6 business days.
What to Know About When will a refund arrive?
The customer-facing rule is that within our published terms, set out transparently, an approved refund is issued to the original payment method and normally appears in 5–10 business days after issuance.
About Can I cancel an order?
To avoid uncertainty, under the store standard, with the customer impact made clear, you can ask for cancellation before shipment. In customer-facing terms, as applied by this store, after shipment, the Refund Policy applies.
Which cards and currency do you accept? Explained
For customers using this store, for a transparent checkout experience, with the customer impact made clear, payments are in USD. In the same context, for eligible U.S. orders, eligible cards include Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover.
Store and Customer-Care Details
Our policy is designed so that as part of the customer agreement, for day-to-day application, Business name: Sun Bum
For clarity, throughout the applicable process, with the applicable scope identified, Service email: Support@SunBnp.shop
To avoid uncertainty, to set a clear expectation, as part of a dependable process, Telephone contact: 7738287994
Our policy is designed so that for customer clarity, presented without ambiguity, Default return address: 10516 E Hawk Ave, Mesa, AZ 85212, US
As a straightforward operating rule, within our published terms, read together with the page below, Support-team schedule: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).